Delivery & Returns & Exchanges

Delivery Policy

Shipping and Handling Costs
International ShippingShipping Methods
FREEDHL,FedEx,TNT,UPS,EMS or any other methods depends on differnt countries

We ship worldwide.

Estimated Shipping Time

International
Most orders are processed within 48 hours of receipt (Monday-Friday).

INTERNATIONAL DELIVERY: via DHL,FedEx,TNT,UPS,EMS or any other methods depends on differnt countries.
Average processing/shipping time is 5-7 business days.

  • NA: 5-7 business days
  • EU: 6-7 business days

Multiple item orders may ship in separate packages.
Note: Deliveries to Hawaii and Alaska can take up to 20 days. Deliveries to APO/FPO addresses can take 18-45 days to deliver to.

Orders are shipped on business days only. Business days are Monday-Friday.

Priority Shipping
Orders placed Priority ship methods will ship Monday through Friday (excluding holidays) and will arrive within 5-7 business days.

Returns & Exchanges Policy

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Purchased via Gift Cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Shoes with obvious signs of use

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or exchange the size, send us an email at [email protected] and send your item back to:

Name:Chenchao Ma

Phone number:+86 13861820890

Post Code:528000

Address:No.18 Villa ,Yujingtai , Yanbu Dali Town , Nanhai District

Foshan , Guangdong Provice , China 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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