frequently asked questions
general information
Where are u based ?
We are based in China.
How is the shoes size like ?
TTS. Check the size chart when you pick the size on the page.
Does the shoes come with box ?
Yes. With box and tags.
payment information
What payment methods do you accept ?
We accept PayPal, Credit Card and Bitcoin directly.
You can choose to pay through our secure payment gateway. Our entire website is HTTPS certified.
We also accept Western Union & Money Gram, Zelle and bank transfer.
We accept iDeal , Giropay , Sofortbanking , Qiwi Wallet , Webmoney , Yandex Money , Bancontact , Dotpay , Multibanco , EPS , PayU , Przelewy24, contact us if you want to use those methods.
Check all the available payment methods on our page click here.
Why does my credit card keep getting declined ?
Some of our international buyers might face issues trying to pay via credit card. This is easily settled as soon as you give a quick call to your bank. We do not operate from your country, so they might block the payment from going through. If you still face issues, please contact us.
ordering
When will my order been shipped out after I purchased ?
Usually it will takes 48 hours for us to prepare and ship out your order.
Will I get tracking number ?
Yes. After we ship out, we will send you the tracking number by email.
How long will shipping take ?
Usually takes 5~7 days arrive.
return and exchange
What is your return and exchange policy ?
We accept return and exchange, simply contact us within 7 days of receiving your order.
Check our Delivery & Returns & Exchanges policy on our page click here.